ICC-ES Introduces Connect+ Customer Care Service
Manufacturers who apply to the ICC Evaluation Service for an ICC-ES evaluation report (ESR) or listing will receive enhanced, best-in-class customer care under the new Connect+ service. This valuable service will benefit new and existing ICC-ES report holders by offering a dedicated service team committed to customer satisfaction with answers to any questions applicants may have.“Based on customer feedback, ICC-ES continues to implement new ways to simplify the application process,” said ICC-ES President, Shahin Moinian, P.E. “We’re listening to our clients and constantly improving our processes to meet their needs.”
The dedicated ICC-ES Connect+ Customer Care representatives and technical staff in each of ICC-ES’ regional offices will guide applicants through the application and documentation process and provide them immediate access to professionals when assistance is needed. Applicants can be confident that the dedicated ICC-ES Connect+ Customer Care team will provide the highest level of individual attention to each applicant. ICC-ES is supporting the Connect+ service by providing ICC-ES representatives with on-going, advanced customer service training to further meet the needs of clients and facilitate the code-compliance report process from beginning-to-end.
“We appreciate the professional service offered by ICC-ES knowing that it is recognized industry-wide as well as by the building code officials,” said Craig Snyder, P.E., Technical Director, CH Machine, Inc.
Applicants may contact the ICC-ES staff members on the Connect+ Customer Care Team at 1-800-423-6587 ext. 33814.
A nonprofit, limited liability company, ICC-ES is the United States’ leading evaluation service for innovative building materials, components and systems. ICC-ES Evaluation Reports (ESRs), Building Product Listings and PMG Listings provide evidence that products and systems meet requirements of codes and technical standards. Reports from both listing programs are now accepted in Canada. The ICC-ES Environmental Programs issue VAR environmental reports that verify a product meets specific sustainability targets defined by today’s codes, standards, green rating systems and ICC-ES environmental criteria. The Environmental Programs offer Environmental Product Declarations (EPDs) and validation/verification of EPDs to meet global market demand for science-based, transparent, quality-assured information about a product’s environmental performance. ICC-ES is a subsidiary of the International Code Council® (ICC®). For more information, please visit www.icc-es.org.